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Refund Policy

 

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OVERVIEW

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days

 

• Camera Damage:
  If the camera itself is damaged within the warranty period, you may send it to us for free repair. The customer is responsible for shipping the item to our service center.

• Accessory Damage:
  If any camera accessories (such as power adapters, mounts, or cables) are found to be defective or damaged during the warranty period, we will provide a free replacement. However, the customer is responsible for the shipping cost of the replacement item.

 

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

 

Returns

We accept returns for refunds. If you are not satisfied with your product, you are eligible to return the product within 7 days after receiving it. To do so, kindly get in touch with us here.

 

Lost or Stolen Packages

mysmartloom.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Website will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.